Terms of use

Third Shift Group LLC publishes https://thirdshift.group and operates portal.thirdshift.group. The legal name on invoices and on any contract is Third Shift Group LLC. Write to info@thirdshift.group if a clause is unclear. How we handle information sits in the privacy notice; the two documents are meant to be read together and are not substitutes for each other.

On this page

1. Acceptance
2. What this site is not
3. Engagement letters and other writings
4. Professional limits
5. Who owns the platform and the plan
6. What we do not run
7. The storefront
8. Portal rules
9. Website rules
10. Intellectual property
11. Case studies and examples
12. Fees, invoices, and stopping work
13. AI outputs and roadmap items
14. Warranties and remedies
15. Liability
16. Law, venue, and disputes
17. Other mechanics

Acceptance

By loading these pages, sending mail to us, requesting a portal account, or submitting a storefront order, you agree to the conditions that apply to that act. If you use the site for a company, you represent that you may bind that company to the website rules. If you cannot agree, do not use the site or the portal.

We may refuse, suspend, or withdraw access to the public host or the portal when someone is abusing them, when an invoice is badly overdue and the letter allows a pause, or when the law requires us to stop.

What this site is not

The catalog, the industry pages, the location pages, and the FAQ are public information about how Third Shift Group works. They are not an offer to the world, not a quotation, and not a statement of work. Prices, if any, appear only in a writing we send you. Nothing on a page creates a partnership, a joint venture, or a fiduciary duty.

A first conversation is a working session. It does not retain us. It does not start a vCIO period. It does not authorize tenant access. Those steps happen only when both sides have a signed instrument that says so.

Service areas named on this site are places we will travel and work from North Carolina. They are not branch offices and not a promise that a local team sits in every town.

Engagement letters and other writings

Advisory review, vCIO retainers, assessments, dashboard deployment, monthly watch, Microsoft 365 design work, and any other paid service are governed by the engagement letter, statement of work, change order, or retainer schedule you actually sign. Those documents set scope, fees, access, and the order of the work. If they conflict with this page, they win for that engagement.

A technology-director seat is not a Third Shift service. It is a personal appointment of the principal, paid to the individual, and it cannot sit beside a Third Shift services contract at the same company. The appointment letter, counsel’s review, and any directors-and-officers cover control that appointment. Listing board seats on the site does not appoint anyone.

If we later add a product-specific addendum (for example when marketplace agents move from planned to live), that addendum will be posted or signed before the product is offered as an orderable thing.

Professional limits

We are a technology management firm. We serve as the part-time CIO, write policy, review environments, design and remediate tenants, deploy a reporting dashboard you own, and provide ongoing oversight. We do not run a help desk. We are not your law firm, tax advisor, auditor, investment advisor, clinical director, or compliance officer. Industry frames on this site are the standard we design to, not a legal opinion and not an attest.

Recommendations are professional judgment based on what you showed us and what we could see. They can be wrong, incomplete, or overtaken by a change you did not mention. You decide what to adopt. You keep the written assessment whether or not you hire us to execute it — that is the point of the method.

We do not guarantee a regulatory outcome, a failed-audit pass, a dollar of savings, a security incident-free year, or any metric we have not put in a signed schedule. The site does not publish client metrics. Do not treat a case-study figure as a promise to you.

Who owns the platform and the plan

The standard dashboard is installed in the client’s Microsoft cloud account and billed on the client’s subscription. Licenses you buy, and data the dashboard stores there, remain yours. If we part ways, we do not hold the platform hostage.

Working papers, templates, and methods we brought to the engagement stay ours. The policy text, inventories, and reports we prepared for you are yours to keep and to run with another firm, subject to any confidentiality clause in the letter and to our remaining ownership of generic templates that did not originate in your environment.

Feedback you send about the site or the portal may be used to improve them without paying you and without naming you.

What we do not run

Your IT team or MSP keeps identity, devices, mail, backups, and the ticket queue unless a letter expressly moves a slice of that work. Microsoft 365 practice pages are design, remediation, migration, and reporting. They are not a promise to be the help desk. Buying a license through us does not buy user support.

You must give us truthful access facts, name a counterpart who can decide, and withdraw access when a person should no longer represent you. We are not liable for a role you left in place after you should have removed it.

The storefront

The marketplace is where Azure, security, and Microsoft 365 subscriptions can be browsed, bought, and changed. Third Shift sells, provisions, and invoices those purchases as the reseller of record. A distributor supplies partners; it does not become your contracting party. The publisher’s license, acceptable use, and service description still govern the product in your tenant.

You may buy the same sku elsewhere. Nothing here blocks a move to another partner at renewal. Seat changes and cancellations follow the publisher’s rules plus whatever notice the letter or the storefront order requires. Unused term is not automatically refundable unless the publisher’s terms or a writing we signed says it is.

Invoicing for subscriptions and for our own time is described on the services page and in the letter. This page does not invent a third model. Taxes, late amounts, and suspension rights are those of the letter and of applicable law.

Third-party marks (Microsoft, Azure, and others) belong to their owners. Use of a mark on this site is identification, not a claim that we are that company or that they sponsor us beyond an ordinary reseller or customer relationship.

Portal rules

Access is by invitation. Share a login and we will revoke it. Do not probe the API, scrape other organizations, or upload malware. Do not put a production extract of regulated records in a ticket when a description of the class would do. Internal comments marked as such are for staff; do not assume a client counterpart can see them, and do not assume they cannot if you pasted them into a client-visible thread.

We may throttle, log, and block traffic that looks like abuse. We may export or delete an organization’s portal file at the company’s request or when the letter ends, after we keep what the law or the letter says we must keep.

The portal is provided so invited people can see status, policy, tickets, and reports. It is not warranted as an emergency notification system and it carries no public uptime credit. If the host is down, write to info@thirdshift.group.

Website rules

You may view and link to public pages. You may not frame the site (the host already refuses to be framed), mirror it as if it were yours, or scrape it in a way that degrades the host. Automated reading for search and for the assistants we allow in robots.txt is permitted. Using the site to send us threats, to impersonate us, or to dump someone else’s confidential file is not.

Links out (vendors, maps, a future storefront URL) are not endorsements and are not under our control once you leave. Their terms apply there.

The public host is offered as-is. We may change pages without notice. Planned items on the roadmap are planned; they are not live obligations. There is no service-level credit for a marketing page being slow or briefly unavailable.

If you believe a page infringes a copyright you own, write to info@thirdshift.group with the URL, a description of the work, and a statement that you are authorized to act. We will look at it. This is a small company; we do not maintain a separate designated-agent filing beyond that mailbox unless the law later requires one.

Intellectual property

Site copy, layout, and the brand marks on these pages belong to Third Shift Group LLC or to their licensors. The logo is used as published; do not recolor it. You get a limited, revocable permission to view the pages and to quote short passages with attribution and a link. You do not get a license to reuse the dashboard product, the policy templates, or the portal code from this website grant.

Materials you send us remain yours. You grant us the permission we need to read them, store them, and use them to reply and to perform any later signed work. You warrant that you may send what you send.

Case studies and examples

Profiles under case studies are representative engagement shapes unless a page names a real client. Figures on those pages are illustrative. Do not treat them as your results. We do not invent testimonials on this site; if a named quote appears later, it will be attributed.

Sample dashboards, sample agendas, and “engagement status” tiles on the homepage are demonstrations. They are labelled as such. They are not a live view of a particular company.

Fees, invoices, and stopping work

The first meeting is not charged. Everything after that is charged as the letter says: a monthly service, time and materials, a retainer, or a storefront invoice for licenses. Recurring rates are quoted before they start. We do not publish a rate card on the site.

You pay invoices by the date on the invoice. Disputes belong in writing before that date. We may pause non-essential work, and we may ask the publisher to suspend a resold subscription, when a letter allows it and an amount is unpaid. Stopping our work does not by itself cancel a publisher term you already bought.

Either side may end a services engagement as the letter provides. Convenience termination does not void fees already earned or licenses already provisioned. Confidentiality, payment, limitation of liability, and ownership clauses survive.

AI outputs and roadmap items

Policy drafts, reports, and any assisted text we produce can contain errors. You must have a human who owns the decision read them before they become an internal rule or a production change. We do not accept liability for a decision taken on an unread draft.

AI agents offered through the storefront are a roadmap item, not an offer today. When they are offered, they will carry their own order terms and will still sit under the client’s AI Use Policy. Until then, a page that describes them is description, not a license to an agent.

Tools already running in your environment remain yours to approve or to shut down. Our inventory of them is advice, not an assumption of those tools’ terms.

Warranties and remedies

To the fullest extent the law allows, the public website and the portal are provided without warranties, express or implied, including merchantability, fitness for a particular purpose, quiet enjoyment, and non-infringement. Paid services carry only the warranties written in the letter. We do not warrant that the hosts will be uninterrupted, or that a connection we recommend will remain available from a vendor we do not control.

Your exclusive remedy for a website problem is to stop using the page or to ask us to correct a factual error. Your exclusive remedy for paid work is whatever the letter says — typically re-performance or a refund of the fees for the defective slice, not a larger consequential claim.

Liability

For use of the public website alone, our aggregate liability is limited to fifty US dollars. You paid nothing to read the pages.

For paid services and for the portal in connection with those services, the letter controls. If the letter is silent, our aggregate liability for all claims arising out of that work is limited to the fees you actually paid us for that work in the twelve months before the claim. We are not liable for lost profits, lost revenue, lost goodwill, replacement of data that lives in systems we do not host, or any indirect, special, or consequential loss, except where a statute forbids that limit (including certain claims for fraud or for personal injury).

You will defend us against a third-party claim that arises from material you supplied, from a use of the site or portal that these conditions forbid, or from a product you bought from a publisher and then misconfigured after we handed it back. We will defend you against a claim that the unaltered site copy we published infringes a third-party copyright, provided you tell us promptly and let us run the defense.

Some states do not allow certain warranty or damages limits. In those states the limit is the minimum the law requires. Nothing here excludes liability that cannot be excluded.

Law, venue, and disputes

North Carolina law governs these website and portal conditions, without regard to conflict-of-law rules that would pick another state. The state and federal courts sitting in North Carolina have exclusive venue, except that we may seek injunctive relief anywhere the site or the brand is being misused.

Before filing, write to info@thirdshift.group and give thirty days to talk. That pause does not apply to a request for an injunction, a claim that cannot legally be delayed, or a collection action on an unpaid invoice.

If you are a consumer in a jurisdiction that forbids a venue clause like this, that clause does not apply to you to the extent the prohibition is mandatory. Our ordinary counterparties are businesses.

Sanctions, export, and anti-corruption laws apply. You will not use the site or any resold license in violation of them, and you will not ask us to work for a party we cannot legally serve.

Other mechanics

These conditions, plus the privacy notice and any signed letter, are the entire agreement about the public site and, except as a letter adds terms, about the portal and the storefront. A failure to enforce a clause is not a waiver. If a court strikes a clause, the rest remains. You may not assign a portal account. We may assign these conditions in a sale of the practice.

Notices to us are effective when received at info@thirdshift.group. Notices to you are effective when sent to the address you last used to write us or to the portal user we invited. Electronic mail is an acceptable writing.

Force majeure covers events we cannot reasonably control (outages at Microsoft, war, flood, a government order). It excuses delay; it does not excuse a payment already due.

We may revise these conditions by posting a new date on this page. The new text applies to later use of the site and the portal. It does not rewrite a letter already signed, unless that letter says website terms are incorporated as they change.

Related pages: privacy notice, book a conversation, client login, services.